More Friedman-related talk

So I emailed my nephew, who is living in Bangalore teaching Indian tech support engineers how to deal with American customers, and asked him about what he sees. Here's some of his response:

"My sense is that the pace of outsourcing is slowing . . . I've also read articles that have discussed companies bringing business back to the States because they were losing customers. Further, [large international software company] seems to be trying to shift a lot of their services from voice/phones to writing/email. Training Indian employees in cross cultural sensitivity definitely has its limits. There are some cultures sensibilities that simply can't be taught but must be experienced and learned through socialization. Even language training has its limits. There are definitely a lot of issues with outsourcing here and costs are going up dramatically, so it'll be interesting to see what happens over the next 5 years or so."

All is not rosy in the flat world. . .